Please read this page thoroughly before you fill in your BOOKING FORM to ensure you are aware of our policies including Cancellations & Refunds.
Although optional, you may pre-book your place at your chosen Workshop with a deposit of £10 before any payments are requested. Each Workshop space is based on a first come, first serve basis providing the space has been paid in full - a place is only completely secured once full payment has been made - Karen is unable to hold a place for anyone that has not made any payments towards their booking but you may request a place on the reserves list if you would prefer to pay on the day should there be availability (See reserves list below for more information). Payments for future Workshops are requested within 6 - 8 weeks before the date or once attendee numbers have exceeded the viability threshold.
Double Weekend Workshops:
The special reduced price offered for the 'Weekend Workshop' refers to booking consecutive day Workshops ie. Saturday & Sunday of the same month, both of which must be paid for in full before the date of your first Workshop. 2 Day Workshops are charged at one price and are not eligible for special offers.
You may choose to be added to the reserves list if you prefer to pay for your place on the day, but please note that these places are not guaranteed if all places have been booked and paid for in advance. If someone who has booked their place has to drop out before the event due to any reason, this place will then become available for those on the reserves list, please state the area you live in when making your request and stipulate how much notice you will need to get to the venue as cancellations can be received hours before the Workshop begins.
If you wish to be added to this list, please E-mail me.
Please note that these 1 and 2 Day workshops only have a small amount of spaces available and for this reason, they are high in demand. If you choose to cancel your place before the workshop begins and have already paid your fee in full (including pre-booked deposits), any possible refunds are made at Karen's discretion and are as follows:
If you cancel within a period of weeks before the event and your place is filled, you will receive a full refund. Eligible refunds include those who booked and paid for a 'Weekend Workshop' who have attended the first Workshop but need to cancel the second Workshop or vice versa, your refund due will be £42.50 as your 'Weekend Workshop' offer will be forfeited so the attended workshop is charged at the standard single attendance price of £45.00 (For individual Workshops that may run in future which include Acrylic Workshops, refunds will differ slightly due to the difference in price)
If you have to cancel for whatever reason, within the week before the event, and that space cannot be filled in time, you will not be entitled to a refund, however the Workshop kit including any products you have ordered will be mailed out to you so you are able to do the course at home using the Workshop booklet instead (allow upto 10 working days for receipt). Please note that the Workshop booklet is not a full substitute for the Demonstrations during the Workshop. If your fully paid place is filled, you can then choose to have the Workshop Kit including any Home Kit or products paid for via post or a refund.
Should Karen need to cancel an Art Workshop for any reason including the possibility of low bookings, a full refund will be given to those who have already paid any amount of monies towards the cancelled Workshop, this will include the £10 pre-booking deposit. For Weekend Workshop payments that have been paid in advance, the refund of the cancelled Workshop(s) will be given at the reduced price you paid. You may opt to roll over any monies paid towards a future Workshop if you wish - please let Karen know so she can provide you with a written voucher. For those holding Gift Vouchers for any cancelled Workshop, these can be used on a future Workshop OR towards any other services that Karen offers via www.stepbystepart.co.uk and www.karenmberisford.co.uk for 2 years from the purchase date. A refund will only be given via the instructions and acceptance of the voucher purchaser. Refunds can only be given as a Bank Transfer or cash if this option is a possibility, please discuss this with Karen.
Loan of Art products during the Workshop
If you choose the single attendance option, and need to borrow any products that you have forgotten to bring, there will be a minimum charge fee starting from £1.00 dependant on the product, for this/these products used on the day. You can opt to loan an Art Kit with prices starting from £5.00. For excessive use of a product or should damage occur during a group, Karen reserves the right to charge full price per kit/product/item.