Terms & Conditions for Art Workshops
Please read this page thoroughly before you fill in your BOOKING FORM to ensure you are aware of our policies including cancellations & refunds.
Bookings:
A deposit of £20 is required to secure your place. This amount will be deducted from the total payment, which can be paid at any time, but full payments need to be made 4 weeks before the workshop(s)*. Email Karen at: karenmberisfordart@gmail.com to request payment details, she will then email you with details within 24-48 hours. She will also send you an invoice once payment has been received in full, so please ensure you provide the correct email address. *Please read the cancellations section below, as this covers important information regarding refunds should you need to cancel your booking before the day. Each workshop space is based on a first come, first serve basis, and once payment has been made in full, your place is secured. Karen is unable to hold a place for anyone that has not made any payments towards their booking, but you may request a place on the reserves list if you would prefer to pay cash on the day should there be availability (See reserves list below for more information). All workshops have a viability threshold of 10 people, if numbers do not exceed this, the workshop will not run. Any payments made for a non-viable workshop, will be refunded in full or a gift voucher can be requested if you prefer. (more information can be found in the cancellations section below)
Weekend Workshops:
The special reduced price offered for the 'Weekend Workshop' refers to booking consecutive day workshops ie. Saturday & Sunday of the same month, both of which must be paid for in full before the date of your first workshop. 2 day workshops are charged at one price and are not eligible for special offers.
Reserves List:
You may choose to be added to the reserve list if you prefer to pay for your place on the day, but please note that these places are not guaranteed if all places have been booked and paid for in advance. If someone who has booked their place has to drop out before the event due to any reason, this place will then become available for those on the reserve list, please state the area you live in when making your request and stipulate how much notice you will need to get to the venue as cancellations can be received hours before the workshop begins.
If you wish to be added to this list, please E-mail me.
Cancellations:
Please note that these workshops only have a small amount of spaces, making them high in demand. If you choose to cancel your place before the workshop begins and have already paid your fee in full (including pre-booked deposits), any possible refunds are made at Karen's discretion and are as follows:
If you cancel within a period of weeks before the event and your place is filled, you will receive a full refund. Eligible refunds include those who booked and paid for a 'June Weekend Workshop' who have attended the first workshop but need to cancel the second workshop or vice versa, your refund due will be £55.00 as your 'June Weekend Workshop' offer will be forfeited so the attended workshop is charged at the standard single attendance price of £60.00
If you have to cancel within the week before the event, and that space cannot be filled in time, any possible refunds are made at Karen's discretion. If a refund is not offered, a workshop kit (and any products purchased), will be mailed out to you, so you can complete the course at home instead, using the workshop booklet as a replacement for the demonstrations (allow up to 10 working days for receipt). Please note that a workshop booklet is never a full substitute for the demonstrations you receive during the workshop, but it has been designed so you can work alone, and email Karen with any questions if you have them.
If your place is filled, we provide 3 options to you:
1. Request your workshop kit (includes any products purchased) via post (allow up to 10 working days for delivery)
2. A gift voucher (valid for 2 years)
or
3. A full refund.
Should Karen need to cancel an art workshop for any reason, such as low bookings or a personal emergency, a full refund will be given to those who have already paid any amount of monies towards the cancelled workshop, this includes the £20 pre-booking deposit. For weekend workshop payments paid in advance, the refund of the cancelled workshop(s) will be given at the reduced price you paid. You may opt to roll over any monies paid towards a future workshop if you wish - please let Karen know so she can provide you with a gift voucher. For those holding vouchers for cancelled workshop, these can be used in a future workshop or towards any other services that Karen offers via www.stepbystepart.co.uk and www.karenmberisford.co.uk, for 2 years from the purchase date. A refund will only be given via the instructions and acceptance of the person who purchased the voucher if this was given to you as a gift. Refunds can only be given as a bank transfer or cash if this option is viable. Please discuss this with Karen.
Loan of Art products during the Workshop
If you choose the single attendance option, and need to borrow any products that you have forgotten to bring, there will be a minimum charge fee starting from £1.00 depending on the product(s) used on the day. You can opt to loan an art kit with prices starting from £5.00. For excessive use of a product or should damage occur during a group, Karen reserves the right to charge full price per kit/product/item.
A deposit of £20 is required to secure your place. This amount will be deducted from the total payment, which can be paid at any time, but full payments need to be made 4 weeks before the workshop(s)*. Email Karen at: karenmberisfordart@gmail.com to request payment details, she will then email you with details within 24-48 hours. She will also send you an invoice once payment has been received in full, so please ensure you provide the correct email address. *Please read the cancellations section below, as this covers important information regarding refunds should you need to cancel your booking before the day. Each workshop space is based on a first come, first serve basis, and once payment has been made in full, your place is secured. Karen is unable to hold a place for anyone that has not made any payments towards their booking, but you may request a place on the reserves list if you would prefer to pay cash on the day should there be availability (See reserves list below for more information). All workshops have a viability threshold of 10 people, if numbers do not exceed this, the workshop will not run. Any payments made for a non-viable workshop, will be refunded in full or a gift voucher can be requested if you prefer. (more information can be found in the cancellations section below)
Weekend Workshops:
The special reduced price offered for the 'Weekend Workshop' refers to booking consecutive day workshops ie. Saturday & Sunday of the same month, both of which must be paid for in full before the date of your first workshop. 2 day workshops are charged at one price and are not eligible for special offers.
Reserves List:
You may choose to be added to the reserve list if you prefer to pay for your place on the day, but please note that these places are not guaranteed if all places have been booked and paid for in advance. If someone who has booked their place has to drop out before the event due to any reason, this place will then become available for those on the reserve list, please state the area you live in when making your request and stipulate how much notice you will need to get to the venue as cancellations can be received hours before the workshop begins.
If you wish to be added to this list, please E-mail me.
Cancellations:
Please note that these workshops only have a small amount of spaces, making them high in demand. If you choose to cancel your place before the workshop begins and have already paid your fee in full (including pre-booked deposits), any possible refunds are made at Karen's discretion and are as follows:
If you cancel within a period of weeks before the event and your place is filled, you will receive a full refund. Eligible refunds include those who booked and paid for a 'June Weekend Workshop' who have attended the first workshop but need to cancel the second workshop or vice versa, your refund due will be £55.00 as your 'June Weekend Workshop' offer will be forfeited so the attended workshop is charged at the standard single attendance price of £60.00
If you have to cancel within the week before the event, and that space cannot be filled in time, any possible refunds are made at Karen's discretion. If a refund is not offered, a workshop kit (and any products purchased), will be mailed out to you, so you can complete the course at home instead, using the workshop booklet as a replacement for the demonstrations (allow up to 10 working days for receipt). Please note that a workshop booklet is never a full substitute for the demonstrations you receive during the workshop, but it has been designed so you can work alone, and email Karen with any questions if you have them.
If your place is filled, we provide 3 options to you:
1. Request your workshop kit (includes any products purchased) via post (allow up to 10 working days for delivery)
2. A gift voucher (valid for 2 years)
or
3. A full refund.
Should Karen need to cancel an art workshop for any reason, such as low bookings or a personal emergency, a full refund will be given to those who have already paid any amount of monies towards the cancelled workshop, this includes the £20 pre-booking deposit. For weekend workshop payments paid in advance, the refund of the cancelled workshop(s) will be given at the reduced price you paid. You may opt to roll over any monies paid towards a future workshop if you wish - please let Karen know so she can provide you with a gift voucher. For those holding vouchers for cancelled workshop, these can be used in a future workshop or towards any other services that Karen offers via www.stepbystepart.co.uk and www.karenmberisford.co.uk, for 2 years from the purchase date. A refund will only be given via the instructions and acceptance of the person who purchased the voucher if this was given to you as a gift. Refunds can only be given as a bank transfer or cash if this option is viable. Please discuss this with Karen.
Loan of Art products during the Workshop
If you choose the single attendance option, and need to borrow any products that you have forgotten to bring, there will be a minimum charge fee starting from £1.00 depending on the product(s) used on the day. You can opt to loan an art kit with prices starting from £5.00. For excessive use of a product or should damage occur during a group, Karen reserves the right to charge full price per kit/product/item.
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